ARB cooler

krick3tt · Post by **krick3tt** » Sun Aug 23, 2009 9:43 pm

I have managed to reach Seth in the service department at ARB in WA. Since I am no longer in Suquamish I can't just run it down there to the office of ARB as he has suggested.
Based on our email conversations he believes it to be either a power supply issue or a cord problem. I have checked the cord and I don't think that is my problem.
I asked him if the R/R of the power supply is something I can do, as the warranty is no longer in place.
So, it is still on the table as a non working fridge for camping. I'll let you know what happens.
I just got back in town from a visit so if I did not respond in a timely manner, that is the reason.
Thanks to all for your contributions of knowledge and ideas.

Morris

krick3tt · Post by **krick3tt** » Wed Sep 16, 2009 7:33 pm

I just think those guys at ARB are the greatest.

I shipped them the power supply and they returned one for me to use. It did not work properly so Nils got me a NEW cooler to replace the old one.

WOW, this is great.

The holder that I had made for the old style no longer fits so I have put the holder up for sale in the classified section.

The guarantee works, new cooler is here. Wahoooooo.

Morris

milesdzyn · Post by **milesdzyn** » Wed Sep 16, 2009 8:02 pm

For the price they get for these things they better have full customer service. I have a Norcold and have had no problems with it so far hope their customer service is as good as ARB.

Miles