Diagnose The Problem
Posted: Sat Mar 31, 2012 8:05 pm
So I received a call from a customer today. They were doing a little maintenance on their vehicle and asked what the oil capacity was on the engine. I told him to start checking it after 5 quarts and went about my way. I did mention to him not to overfill.
I received a call back about 3 hours later. He had drained the oil, and added 3 quarts. The oil was 1" over the top fill mark. I confirmed that he was sure how much he had added and he was.
Considering this, I advised him to drain all the oil and confirm that the oil drain plug was clear of any debris.
A call back twenty minutes later to tell me that he drained it a second time and only got a little dribble. Inserted his finger in and could not find any problems of note.
So what is the diagnosis?
Cheers,
Scott
I received a call back about 3 hours later. He had drained the oil, and added 3 quarts. The oil was 1" over the top fill mark. I confirmed that he was sure how much he had added and he was.
Considering this, I advised him to drain all the oil and confirm that the oil drain plug was clear of any debris.
A call back twenty minutes later to tell me that he drained it a second time and only got a little dribble. Inserted his finger in and could not find any problems of note.
So what is the diagnosis?
Cheers,
Scott